Question 1

How do I create an account?

Accepted Answer

In order to create an account you just have to click on the “Register” button in the top right corner of the webpage and enter in your details in the fields provided.

Question 2

How do I reset my password at Jackpot Casino?

Accepted Answer

To reset your password, go to the login page and click on “Reset password.” Enter your email to receive a reset password link.

Question 3

Can I change my email address?

Accepted Answer

Unfortunately we don’t allow players to change their email address. If you have been locked out, or your email has somehow expired please speak with our support staff and we will see what we are able to do for you.

Question 4

Can I create more than one account?

Accepted Answer

Unfortunately not, players are only permitted to have one account. We strictly only allow one account per IP. If for some reason you know you have multiple that you set up by accident, please reach out to our friendly support staff ASAP as we may not be able to process your withdrawal if this is the case.

Question 5

How do I make a deposit?

Accepted Answer

1. Once logged into your JackpotCasino account, click on the “Cashier” button and select “Deposit.” 2. A list will show what deposit methods are available for you to use. 3. Select the method you wish to use. 4. Follow the simple and easy steps of the method you choose to deposit with.

Question 6

Do you charge a fee for deposits?

Accepted Answer

No. Unlike some casino operators we think it’s only fair that we pay the fees on our end so you will be happy to know that no fees should be taken from your deposit however on rare occasions some banks might but as far as we are aware this has not happened.

Question 7

Whats the minimum I can deposit?

Accepted Answer

The minimum you can deposit is currently €20 EUR.

Question 8

How do I make a withdrawal?

Accepted Answer

When you want to make a withdrawal, click on your profile to access your account details. Choose the cashout method and fill out the short form. Click on “Withdraw” and your request will be sent for processing.

Question 9

How long do I have to wait for my withdrawal to be processed?

Accepted Answer

We strive to process almost all withdrawals within a couple of hours. However, in some cases there may be delays on the bank or payment provider’s side, which are unfortunately outside of our control. Rest assured, your withdrawal is being processed and should reach you as soon as possible.

Question 10

What payment methods does Jackpot Casino accept?

Accepted Answer

We accept the following payment methods: • Credit Cards • Crypto • Bank transfer may be available depending on your country of registration. If this payment method is available to you, it will be displayed in the "Deposit" section. If there is a particular payment method you would like to see added to Jackpot Casino, please don't hesitate to contact our Customer Support team. We always welcome feedback and suggestions from our players.

Question 11

Can I see all the deposits I have made with Jackpot Casino?

Accepted Answer

You can see your deposit history by clicking on your profile at the top right-hand corner of the JackpotCasino site. There, you will be able to access your transaction history.

Question 12

Why does the deposit still show as 'pending' and money has been taken from my bank account?

Accepted Answer

Extra security checks and communication between banks can sometimes delay your deposit from reflecting in your playing balance immediately. If the funds have already been taken from your bank account, the deposit should be credited to your balance shortly. If our bank does not receive confirmation within 7 working days, the deposit will be declined, and the payment will be returned to your bank account.

Question 13

Can I cancel my withdrawal request?

Accepted Answer

Withdrawal requests are processed within 24 hours from the time of request. During this time, you may cancel your request. To do so, click on your profile and go to your “Withdrawals” section on Jackpot Casino's website. If the request is still pending, you will see the option to cancel.

Question 14

I entered the wrong information when requesting my withdrawal; what happens now?

Accepted Answer

Your personal details must be correct to receive your money within the stated timeframes. If incorrect details are entered, the funds will bounce back to us, and we will advise you to request them again with the correct information. Please note that this can take up to 7 days, as we must wait for the bank to return the funds.

Question 15

I have not received my withdrawal yet.

Accepted Answer

If 5 working days have passed and you have not received your withdrawal, it’s possible that incorrect banking information was entered. In this case, kindly contact Jackpot Casino’s support team, attaching a copy of your bank statement so we can verify the details.

Question 16

How can I claim my welcome bonus at Jackpot Casino?

Accepted Answer

The welcome bonus is offered by Jackpot Casino to all its new players. To claim this bonus, simply head over to the rewards section on the top right-hand side of the website and click "Claim Now!"

Question 17

Why do I need to wager my bonus?

Accepted Answer

All bonuses offered have a wagering requirement of 40x the bonus amount, unless otherwise specified by Jackpot Casino.

Question 18

Why does it say I still have to complete wagering requirements in order to withdraw from Jackpot Casino?

Accepted Answer

You will not be able to withdraw until the wagering requirements of an active bonus have been completed, or you can choose to forfeit the bonus. If you forfeit a bonus, the bonus money and any accumulated winnings will be removed as well.

Question 19

How do I complete wagering requirements?

Accepted Answer

You can play any slots on Jackpot Casino, which contributes 100% towards bonus wagering requirements. Table games and live games contribute 3%.

Question 20

Did I wager my bonus enough?

Accepted Answer

To check your bonus wagering status, simply head to the rewards section of Jackpot Casino and view the “remaining wagering requirements” under your active bonus.

Question 21

I deposited but did not receive the bonus from Jackpot Casino that was promised.

Accepted Answer

Ensure that the terms and conditions of the bonus offer, such as the minimum deposit amount and the period during which the deposit needed to be made, have been met. You must also ensure that you claimed the bonus offer through the rewards section.

Question 22

How can I cancel a bonus?

Accepted Answer

If you wish to remove an active bonus, head to the rewards section in Jackpot Casino. Under your active bonus, you will see an option to cancel it. Please note that if you do this, you will forfeit your remaining bonus and any accumulated winnings.

Question 23

Where can I find complete, detailed help on all the games at Jackpot Casino?

Accepted Answer

Press the Help button (?) in any game to learn how to play. This will provide detailed instructions and explanations on how to play the game, prize amounts, and odds.

Question 24

I received an error while I was playing a round; what do I do?

Accepted Answer

Internet and connection errors can sometimes occur. If you received an error while playing, do not worry. Jackpot Casino’s system is designed to continue playing through any round despite disruptions, and any winnings will be credited to your balance.

Question 25

What should I do if I feel there is a discrepancy between game results and winnings?

Accepted Answer

If you feel there is a discrepancy between the game result and your winnings, please contact our Live Chat or reach us through our Live Chat widget. It's important to provide a brief description of the issue you experienced along with the exact date and time to assist us in investigating.

Question 26

How do I place a bet?

Accepted Answer

Placing a bet on JackpotCasino is easy: 1. Log in to your JackpotCasino account. 2. Select a sport and an event from the menu. 3. Click on the odds of your chosen selection—this adds it to your bet slip. 4. Enter your stake and click "PLACE BET" to confirm. If your bet wasn’t placed due to an odds change, adjust the "Odds Settings" at the bottom of the bet slip. For further issues, contact Customer Support.

Question 27

Can I cancel a bet?

Accepted Answer

No, once a bet is placed, it cannot be cancelled. However, you may have the option to cash out depending on the market.

Question 28

What is the minimum bet?

Accepted Answer

The minimum bet is €0.20

Question 29

When will my bet be settled?

Accepted Answer

Most bets are settled within 15 minutes of the final result. Some may take longer as we follow official match reports before confirming results.

Question 30

What types of bets can I place?

Accepted Answer

JackpotCasino offers the following bet types: • Single – A bet on a single outcome. • Multi – A bet with multiple selections; all must win for the bet to be successful. (e.g., Doubles, Trebles, 4-folds, etc.) • System – A combination of multiple bets, allowing for partial wins even if not all selections are correct.

Question 31

Where can I find my Bet History?

Accepted Answer

Your Bet History tracks all bets placed, including wins, losses, and cashouts. 1. Click "My Bets" (top left, next to the Favourites icon). 2. Browse all bets or filter by status (e.g., Open Bets, Won, Lost).

Question 32

How do I see my open bets?

Accepted Answer

1. Click "My Bets" (top left, next to the Favourites icon). 2. Select the Open Bets tab to view all active bets

Question 33

My bet was settled incorrectly. What can I do?

Accepted Answer

If your bet was settled incorrectly, we will investigate the matter and take the necessary action. Please contact Customer Support for assistance.

Question 34

When will I receive my winnings?

Accepted Answer

Winnings are credited to your account once the event has ended and the bet has been settled. We aim to process this as quickly as possible.

Question 35

What is E-Sports?

Accepted Answer

E-Sports (electronic sports) refers to betting on competitive video gaming, including games like Counter-Strike: GO, Dota 2, League of Legends, and more.

Question 36

What is a Voided Bet?

Accepted Answer

A voided bet means your stake has been refunded. This can happen for various reasons, such as: • The event result becomes publicly known before it officially ends. • A bet was placed, offered, or accepted due to an error. • A clear misprint occurred in the odds or bet details. We strive to prevent such occurrences, but voided bets are sometimes necessary to ensure fairness.

Question 37

What happens to my bet if an event is postponed or abandoned?

Accepted Answer

Rules vary depending on the sport. Please refer to the Sportsbook Terms & Conditions for specific details.

Question 38

Where can I see games/events starting soon?

Accepted Answer

On the Sportsbook page, scroll down to find: 1. Popular events 2. Live games 3. Upcoming matches (showing events starting soon)

Question 39

What Happens if One of the Selections in My Combo is Voided or Cancelled?

Accepted Answer

If one of the bets in your combo (parlay) is voided or cancelled, that specific "leg" will be removed from the bet. But don’t worry—your combo bet still stands! The total odds will simply be recalculated based on the remaining selections. Example: Let’s say you place a four-leg combo, with each leg having odds of 2.0: • Team 1 (2.0) • Team 2 (2.0) • Team 3 (2.0) • Team 4 (2.0) Total odds calculation: 2.0 × 2.0 × 2.0 × 2.0 = 16.0 Now, if the match involving Team 2 is cancelled, its odds are adjusted to 1.0, meaning it is effectively removed from the combo. Updated total odds: 2.0 × 2.0 × 2.0 = 8.0 Your bet remains active with the updated odds.

Question 40

How do I Cash Out my bet?

Accepted Answer

The Cash Out feature allows you to settle a bet before the event concludes. This gives you more control over your wagers, enabling you to either secure a profit or minimize a loss depending on the event’s progress. To Cash Out your bet, follow these steps: 1. Click "My Bets" (located at the top left, next to the Favourites icon). 2. Select the Open Bets tab to view all active bets. Important Notes: • Cash Out availability is not guaranteed—some bets may not have this option. • If Cash Out is available, a button will appear at the bottom of the bet slip, displaying the amount you can cash out. • After clicking the Cash Out button, a message will appear confirming: By pressing 'Cash Out', the bet will be settled, and X$ will be credited to your account. • To finalize, press the Cash Out button again. Please note: Once confirmed, Cash Out cannot be reversed. Proceed with caution.

Support

Account

Deposits and Withdrawals

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Account

Deposits and Withdrawals

Bonuses and promotions

Games

Sportsbook FAQ