General
The Privacy Policy of Jackpot Casino outlines how the company handles customer personal data provided to establish and manage their relationship with us. Jackpot Casino collects and processes all information and data provided by any means, securely storing them based on this Privacy Policy's rules.
By using any website associated with Jackpot Casino, you acknowledge and confirm your consent to the usage of personal data as described in this Privacy Policy. If you disagree with any statement in this document, you should stop using Jackpot Casino services. Collecting customer personal data is necessary for providing our services and complying with legal obligations. It is also essential for enforcing our contractual agreements and is in our legitimate interest. The English version of the policies is the original and primary version that users should rely on.
When a customer visits our websites, the system automatically collects information generated by the visitor's browser and temporarily stores them in log files, including but not limited to:
• The IP address of the requesting computer
• The date and time
• The operating system
• The browser used by the customer
The log files may contain IP addresses that allow the identification of a customer. Such collection is necessary for performing our services, optimizing the website, and identifying dysfunctions and abuse of Jackpot Casino services.
During the registration process, Jackpot Casino collects customers’ personal data, including but not limited to:
• First name and last name
• Gender
• Complete address
• Date of birth
• A valid email address
• Username and password
• Personal security question and answer
Customers may be requested at any time and in line with applicable laws and regulations, particularly those preventing money laundering and the financing of terrorism, to submit further documents to verify their identity and enable security checks, such as a copy of a valid ID issued by a competent authority (e.g., passport, personal identity card, driver's license) and a utility bill (e.g., gas, electricity, or a lease contract).
After registration, customers can change their personal data anytime (with the exception of surname, first name, date of birth, country, and username/nickname).
Every customer must update their personal data without delay once the information provided to Jackpot Casino is no longer correct or is incomplete.
The collection of such data is required for us to provide our services to the customer. Verifying customers’ age and identity is necessary for complying with legal obligations.
If a customer deposits funds into their personal Jackpot Casino account by card, the processing of the following additional personal data is required:
• First name and last name of cardholder
• Name of credit card company
• Credit card number
• Expiry date of credit card, CVC code, and password
If a customer wants to transfer winnings into their bank account, the following personal data must be collected:
• Name and surname of account holder
• Name of bank
• IBAN
• SWIFT code
Jackpot Casino processes information collected by cookies, log files, clear gifs, and/or third-party support to create customer profiles. A profile contains information on individual customers, including preferences concerning their activities. This information is related to customers’ personal and identifiable data and is used to provide and improve our services to the customer's benefit.
Profiles are also used to tailor each customer's experience on our websites and to provide specific marketing information. Jackpot Casino uses log files, including IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks, to analyze trends for site administration, track customer movements on the site, and gather usable information. IP addresses are related to providing web-based services with personally identifiable information. The collection of such data is required for us to provide our services to the customer. Jackpot Casino stores communication with customers, including requests for information or customer support via email, the website, or other means of communication. These records are used for training and security purposes.
1. a) Transaction Data Storage Policy: In addition to complying with all record retention provisions under Applicable Law and subject to PCI Standards, Jackpot Casino shall retain legible copies of Data for a minimum period of eighteen (18) months from the date of each transaction.
1. b) Such data may be transmitted to payment providers. The collection of this data is necessary for performing payment services.
In accordance with the recommendations of the Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit.
2. Payment Card Data Policy: Jackpot Casino shall not store player card details and is fully compliant with the rules set out by the PCI.
If you have any questions or concerns relating to our Privacy Policy, you can contact us via email at [email protected].